Customer service: Don’t rip up the rulebook for social media! – MyCustomer.com

Customer service: Don't rip up the rulebook for social media!
MyCustomer.com
David Lopes of Convergys and customer experience expert Shaun Smith examine the findings of a new study, and deliver their verdict on customer service in the Web 2.0 world. Organisations don't need to rip up the customer service rulebook because of the

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